Effective Date: 1 July 2024
Last Updated: 3 July 2025
Company Information
Life Productions
GSTIN: 19AAIFL0023A1ZZ
Registered Address: 161/3, Tiljala Road, Kolkata 700 046
Branch: Marasi Drive, Dubai, UAE
Email: scalenconvert@gmail.com
Website: https://dubaidone.com/
1. Our Commitment to Customer Satisfaction
At Life Productions, we stand behind the quality of our Dubai Relocation Guide and digital products. We offer a comprehensive refund policy to ensure your satisfaction.
2. 60-Day Money-Back Guarantee
2.1 Guarantee Period
We offer a 60-day money-back guarantee from the date of purchase for our Dubai Relocation Guide and associated digital products.
2.2 What’s Covered
The guarantee covers:
- Dubai Relocation Guide (main product)
- Bonus materials included with the guide
- CV templates and other digital resources
- Interactive tools and calculators
2.3 Guarantee Terms
You can request a full refund if:
- The product doesn’t meet your expectations
- You’re not satisfied with the quality or content
- You experience technical issues preventing access
- The information provided is substantially inaccurate
- You feel the product doesn’t deliver the promised value
3. Refund Process
3.1 How to Request a Refund
To request a refund:
- Contact us at scalenconvert@gmail.com within 60 days of purchase
- Include the following information:
- Your order number or transaction ID
- Email address used for purchase
- Reason for refund request
- Brief description of your experience
3.2 Processing Time
- Initial response: Within 24-48 hours
- Refund approval: Within 3-5 business days
- Refund processing: 5-10 business days depending on payment method
3.3 Refund Method
Refunds are processed through:
- Original payment method (credit card, PayPal, etc.)
- Paddle payment processor handles the transaction
- Same currency as the original purchase
4. Cancellation Policy
4.1 No Subscription Cancellation Needed
Our products are one-time purchases with no recurring billing. No cancellation is required.
4.2 Lifetime Updates
- Lifetime updates are included with your purchase
- Updates are provided at no additional cost
- No recurring charges or subscription fees
4.3 Future Product Notifications
If you wish to stop receiving notifications about new products:
- Unsubscribe from our email list
- Contact us at scalenconvert@gmail.com
- Your purchased products remain accessible
5. Refund Conditions and Exceptions
5.1 Standard Refund Conditions
Refunds are available for:
- Products purchased directly from our website
- Purchases made within the last 60 days
- Genuine dissatisfaction with product quality
- Technical issues preventing product access
5.2 Limited Exceptions
The following may affect refund eligibility:
- Excessive use: Products downloaded and used extensively for commercial purposes
- Fraudulent requests: Multiple refund requests from the same customer
- Violation of terms: Customers who violate our Terms of Service
- Promotional purchases: Products purchased with significant discounts (over 70% off) may have modified refund terms
5.3 Final Decision
Life Productions reserves the right to make the final decision on refund requests based on individual circumstances.
6. Partial Refunds
6.1 When Applicable
Partial refunds may be offered for:
- Customers who received substantial value from part of the product
- Technical issues affecting only specific components
- Situations where a partial refund is more appropriate
6.2 Calculation
Partial refunds are calculated based on:
- Value received from the product
- Time elapsed since purchase
- Specific circumstances of the request
7. Chargeback and Dispute Policy
7.1 Contact Us First
Before initiating a chargeback with your bank or credit card company, please contact us directly. We can often resolve issues faster than the chargeback process.
7.2 Chargeback Consequences
If you initiate a chargeback:
- We will provide documentation to your payment processor
- Access to products may be suspended during the dispute
- We reserve the right to pursue legal action for fraudulent chargebacks
7.3 Dispute Resolution
We prefer to resolve disputes through direct communication and will work with you to find a satisfactory solution.
8. Technical Issues and Support
8.1 Technical Support
If you experience technical issues:
- Contact us immediately at scalenconvert@gmail.com
- We will work to resolve technical problems promptly
- Technical issues may extend the refund period if necessary
8.2 Product Delivery
If you don’t receive your product:
- Check your email (including spam folder) for download links
- Contact us within 48 hours of purchase
- We will resend download links or provide alternative access
9. International Customers
9.1 Global Refund Policy
Our refund policy applies to customers worldwide, regardless of location.
9.2 Currency Considerations
- Refunds are processed in the original purchase currency
- Exchange rate fluctuations may affect the refunded amount
- International transaction fees are not refundable
9.3 Local Laws
This policy complies with consumer protection laws in major jurisdictions including UAE, India, EU, and US.
10. Refund Statistics and Quality Assurance
10.1 Our Track Record
- Over 15,000 satisfied customers
- Less than 3% refund rate
- 97% customer satisfaction rating
10.2 Continuous Improvement
We use refund feedback to:
- Improve product quality
- Update content based on customer needs
- Enhance customer experience
11. Special Circumstances
11.1 Hardship Cases
We may consider refunds beyond the standard policy for:
- Documented financial hardship
- Medical emergencies
- Other exceptional circumstances
11.2 Goodwill Refunds
In rare cases, we may offer goodwill refunds to maintain customer relationships, even outside standard policy terms.
12. Contact Information
For refund requests or questions:
Email: scalenconvert@gmail.com
Subject Line: “Refund Request – [Your Order Number]”
Response Time: Within 24-48 hours
Registered Address:
Life Productions
161/3, Tiljala Road
Kolkata 700 046
Branch:
Life Productions
Marasi Drive
Dubai, UAE
13. Policy Updates
13.1 Changes to Policy
We may update this refund policy to:
- Improve customer experience
- Comply with new regulations
- Reflect changes in our business practices
13.2 Notification
Changes will be communicated through:
- Website updates
- Email notifications to customers
- Updated “Last Updated” date
13.3 Grandfathering
Existing customers are protected under the policy terms at the time of their purchase.
14. Legal Compliance
This refund policy complies with:
- UAE Consumer Protection Laws
- Indian Consumer Protection Act
- EU Consumer Rights Directive
- US FTC Guidelines
- Paddle Payment Processor Requirements
Questions about this refund policy?
Contact us at scalenconvert@gmail.com – we’re here to help!
This refund policy was last updated on 3 July 2025 and is effective immediately.